At Layla Create, we want you to enjoy a smooth and satisfying shopping experience. If for any reason you are not completely happy with your purchase, our Refunds and Return Policy is designed to make the process simple and transparent.
Returns
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You may request a return within 7 days of receiving your order.
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To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.
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Certain items such as opened craft kits, personalized products, or items marked as final sale may not be eligible for return.
Refunds
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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 10 business days. Refunds are issued using the same payment method selected at the time of purchase.
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Please note that shipping costs (if any) are non-refundable.
Exchanges
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We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact us within 7 days of receiving your order.
How to Initiate a Return
To request a return, refund, or exchange, please contact our support team at [email protected]